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Shipping policy

WHEN WILL YOU SHIP MY ITEMS?

All items are subject to a handling period before they are dispatched. 99% of orders leave our warehouse within 1-2 days of payment.

NOTE: Orders placed after 2:00 P.M, Saturday will begin processing the following Monday.
During Holiday periods orders will begin processing the next working day.

WHEN WILL I RECEIVE MY ITEM(S)

For all items, please refer to your chosen shipping method at checkout. This will also be emailed to you as well as sent via FB Messenger if you opted in.

DELIVERY TIME FRAME ESTIMATES

You can expect to receive within 12 days (applicable countries below) to most destinations however, certain countries which logistics system aren't particularly developed can take over a month.

Australia
Austria
Belgium
Brazil
Canada
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
Indonesia
Ireland
Israel
Italy
Japan
Kazakhstan
Korea
Luxembourg
Malaysia
Mexico
Netherlands
new Zealand
Norway
Poland
Portugal
Russia
Saudi Arabia
Singapore
Spain
Sweden
Switzerland
Thailand
Turkey
Ukraine
United Kingdom
United States
Vietnam

Please note delivery times are estimates and are not guaranteed times as courier logistics are beyond our control, however, we will do everything we can if any issues arise but rest assure most our customers receive their order well within these time-frames.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

98% of the time they will but for logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

DAMAGED OR INCOMPLETE ORDERS

If there are any missing items or damage to your package, you must be report within 48 hours of delivery otherwise package will be deemed as satisfactory after this period. ALL PACKAGING MUST BE RETAINED until your claim has been resolved as we may require photographic proof of the damage etc.

CUSTOM DUTIES

Please note that is it extremely rare our parcels are subject to being held at customs and require additional payment to be released however, customers are responsible for all duties, import taxes, and brokerage fees if a package for any reason happens to be withheld. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.

We are not held responsible for shipping delays, losses, and damages to the product while it is in transit.

Rest assured, we work hard to get everything out to you as soon as possible and will do everything we can such an issue arise. Thanks for your patience.

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