Help Center

ASMR is an experience characterized by a static-like or tingling sensation on the skin that typically begins on the scalp and moves down the back of the neck and upper spine. It has been compared with auditory-tactile synesthesia and may overlap with frisson.

It is estimated that only 10-20% of the human population experience ASMR, so if you are in that group then you can be considered very lucky!

There are MANY 'triggers' (ways which ASMR is activated) and it is unique to the person. Some may find that listening to other people whisper activates the tingles, for others it could be slow, visual hand movements.

Those who do not understand may find watching ASMR videos strange, simply because they cannot relate to the relaxing effect it has as well as the tingling sensation.

You can purchase on our website as a guest. However, it’s always advisable to have an account.

It allows you to:

• Check the status of your current order and the order history
• More tailored customer service assistance
• Check your shipping and payment information
• Check your Wishlist
• Manage your coupons
  
• Earn rewards points to use as discounts and get FREE ASMRtistry products
• Update your DOB for gifts and coupons for your birthday

It is convenient for a registered member to make orders and access some features of the Website. Please register with updated personal information including your name, address, and a valid email address, and please ensure the information provided is accurate and up to date.

In case if you have forgotten your password, simply click on “Forgot my password”, and enter your email account. The automated system will send you an email immediately. Follow the instruction and you could reset your password.

You will receive an email confirmation containing the Order Number and details of your purchase.

Amending your order is allowed within 24-hour of purchasing the item/s. You may contact us via live chat on our support page or by emailing support@asmrtistry.com to request for change.

If your order has been dispatched, we will be unable to recall or amend your order.

To view the contents of your cart, click on the Cart icon located on the top right of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of a particular item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing

Google Chrome, Safari, Firefox, Edge

To place an order:

1. Finished adding items to your shopping cart

2. You may choose to proceed on through our website checkout or through PayPal. 

a. If you wish to continue on through our website checkout, click on the “Secure Checkout” blue button.

b. If you wish to continue through PayPal, click on PayPal button

3. You will then be transferred to our Customer Information page. You will be prompted to enter:

a. Email address

b. Name

c. Address

d. Phone Number

4. If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen (at the top in mobile). Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.

5. Continue on by clicking “Continue to Shipping Method” button. You will then proceed on to selecting the Shipping Method. At this phase, we recommend that you recheck your Shipping Address to be able to return back if there are any mistakes. Once everything is OK, click on “Continue on to Payment Method”

6. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable. 

7. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by activating the live chat in the contact us page or sending an email at support@asmrtistry.com

We accept most types of major credit cards (MasterCard, Visa, American Express), as well as PayPal, Apple Pay and Alipay. Discover can be used only with PayPal.

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

All stocked items are shipped from our China warehouse in 1 business day of the order being placed. Depending on where you are in the world it can take anything from 6-30 days.

For holiday seasons there may be a delay. Your country's main logistics system may be strained at Christmas and New years for example but we will dispatch within the same stated time frames as mentioned above.

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order on your national postal service website.

We offer FREE standard shipping to most destinations and an additional premium shipping option for $5.99.

This is a faster, tracked and insured option that will cover for loss or damage in transit issues.

Free shipping is only available to the below countries;

Australia

Austria

Belgium

Brazil

Canada

Denmark

Finland

France

Germany

Greece

Hong Kong

Hungary

Indonesia

Ireland

Israel

Italy

Japan

Kazakhstan

Korea

Luxembourg

Malaysia

Mexico

Netherlands

new Zealand

Norway

Poland

Portugal

Russia

Saudi Arabia

Singapore

Spain

Sweden

Switzerland

Thailand

Turkey

Ukraine

United Kingdom

United States

Vietnam

Currently, we ship worldwide. But in case your country may not be supported by our logistic partners, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via our live chat feature on the contact us page or by emailing support@asmrtistry.com

Changing of address is allowed within 12 hours of purchasing the item/s. Please head over to the contact us page to inform us within this time.

We ship pretty much all of our products from China.

The main reason for this is due to the speed and efficiency that we can deliver to most countries worldwide together with excellent control and stock management.

We offer a 60 day (from receipt based on tracking) hassle free returns policy, the return costs have to be covered by you and we recommend to send via a tracked and insured service as if it is lost you will have to make a claim with your postal service.

Please head over to our contact us page to submit a return and we'll get back to you in a flash!

Cancellations of orders are allowed if your parcel has not been dispatched. Please reply to your order email or navigate to the contact us page with your order details.

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Yes. To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

To make you more secure and to give you an idea of how our business is going, we have received thousands of orders via credit card gateway. 

Yes. Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

Our products are currently made in China at a specialist makeup manufacture that develops and manufactures some of the world's best known brands.

It depends on the manufacturer.

Pretty much all of the big brands select China as the go to place for their cosmetics, this is due to the price and quality.

Although, manufacturer's have to be vetted in order to ensure the quality and operations in place are to the standards that we expect.

It is common knowledge that any cosmetics sold INSIDE of China are required to be tested on animals.

This is very sad news and we are strongly against this method of testing. In this day and age we have to technology and know how without the need to harm any living creatures.

Large brands such as MAC, Bobby Brown, Chanel etc. who wish to get a into the Chinese market and sell to Chinese consumers MUST abide by Chinese law and submit their products for animal testing.

The biggest misconception however is that any makeup that comes out of China is tested on animals and unsafe, this couldn't be so far from the truth.

Pretty much every single cosmetic item that is made in China and exported for sale internationally IS NOT tested on animals, simply because it is not obligatory, very expensive and time consuming to do.